Writing defect reports is a constant part of a tester’s daily life, and an important one too! How you report the bugs you find plays a key role in the fate of the bug and whether it’s understood and resolved or ends up being deferred or rejected.
It is imperative for every tester to communicate the defects they find well. In my article published at TestRail blog, I discuss four simple tips to help you write better bug reports.
Study past bug reports
If you are new to your team or new to testing itself, the best way to learn about good bug reporting is to read the team’s past bug reports. Try to understand the bugs and see if you could reproduce them.
By doing this exercise you learn the best way to present bugs so that the team can understand them. You’ll get a feel for the business language and the project’s jargon to be able to describe features and modules.You may also see some imperfections in the past reports, so you can think about how to improve them and what other information would be useful to include.
Create your own game plan
Create a shortcut for yourself, like writing down a summary or title of each bug you find as you go about testing and saving the screenshot. When you get down to reporting, you can quickly fill out the steps, as well as expected and actual results, and attach the saved screenshots. Doing this could be faster and save you the effort of repeating steps just to get the needed screenshots and logs. Continue Reading–>
Testers find defects and raise awareness about quality. What happens after the bugs are found can be any tester’s guess, though. Bugs may get delayed, postponed, go unnoticed or linger on due to lack of information.
In my article for Ranorex blog, I talk about how Testers need to champion the cause of their bugs in order to avoid unneeded delays in fixing defects that are important. At the same time, testers should maintain a distance to make it an impersonal and impartial experience. Testers need to master the art of bug advocacy!
Why is advocacy important?
Advocacy is basically pleading the case for a bug to be fixed. The testers who find the bugs are the ones who need to advocate for their bugs. It is important that they take a stand and voice their opinions.
Some bugs may not be deemed important from a business perspective, as they seem too small. But in reality, they may be blocking an important feature for a particular user group. On the other hand, some bugs may seem more critical than they truly are, and while fixing them may be important, it may not be the highest of priority.
Whatever the case, testers must aim to present the facts and data in such a way that decision-makers are able to make well-informed resolutions about the issue.
Communication is key
Advocating for anything is not a one-way street. It takes discussion, debate and reaching a consensus on key points to make a collective decision. This is where testers’ communication skill plays a key role. Testers need to have good communication, both verbal and written.