Testers find defects and raise awareness about quality. What happens after the bugs are found can be any tester’s guess, though. Bugs may get delayed, postponed, go unnoticed or linger on due to lack of information.
In my article for Ranorex blog, I talk about how Testers need to champion the cause of their bugs in order to avoid unneeded delays in fixing defects that are important. At the same time, testers should maintain a distance to make it an impersonal and impartial experience. Testers need to master the art of bug advocacy!
Why is advocacy important?
Advocacy is basically pleading the case for a bug to be fixed. The testers who find the bugs are the ones who need to advocate for their bugs. It is important that they take a stand and voice their opinions.
Some bugs may not be deemed important from a business perspective, as they seem too small. But in reality, they may be blocking an important feature for a particular user group. On the other hand, some bugs may seem more critical than they truly are, and while fixing them may be important, it may not be the highest of priority.
Whatever the case, testers must aim to present the facts and data in such a way that decision-makers are able to make well-informed resolutions about the issue.
Communication is key
Advocating for anything is not a one-way street. It takes discussion, debate and reaching a consensus on key points to make a collective decision. This is where testers’ communication skill plays a key role. Testers need to have good communication, both verbal and written.Read More »